I have clicked on the order button on the web. What do I do next?
When you order your product we send you a link message that takes your mobile to our wap site and allows you to pay for, and download, your product.

I have clicked on the wrong button by mistake and ordered the same product twice.
As the website only sends you a link for the product it has not charged you at this time. Do not follow the link and you will not be charged.

I have received a message but do not know what to do with it.
When you open the message it will give you an option to ‘go to, retrieve or use link’. This will use the wap service on your handset to link you to our wap site.

When I try and use the message it does not take me to a wap site.
You need to check that you that you have the wap enabled on your handset. If the message displayed is ‘subscribe to GPRS first’ or ‘network connection unavailable’ then it is probable you need the wap enabling on your handset.

I received text messages during or after downloading my product.
These are your billing messages for the product you have ordered. On some newer handsets you will see them appear on your handset. With these phones you can always go back to the wap site and continue downloading as both actions can take place at the same time. Other handsets will wait until you have finished downloading before delivering your billing messages.